ZerOne Ambassador

(Retail and Service Associates)

Are you a passionate hockey enthusiast with excellent customer service skills? ZerOne Hockeyology is seeking a dynamic individual to join our team as a ZerOne Ambassador.

As a ZerOne Ambassador, you will be responsible for providing exceptional service at our reception and retail desk, serving as the face of our brand to our valued customers. In addition to covering reception and the retail desk, you will also be responsible for managing the skate sharpening section and assisting with other retail and service duties as needed.

If you have a love for hockey, a positive attitude, and a knack for customer service, we want to hear from you! This position offers a unique opportunity to be part of a vibrant team in a cutting-edge facility in both full and part time capacities.

Job Overview

These are ambassadors to ZerOne and have a comprehensive understanding of both Hockeyology and Athleticare. They need exceptional interpersonal and communications skills with a strong focus on customer service. Ambassadors are required to work within retail, front desk, and other service departments and must be flexible to tackle additional support tasks as they may arise. On the retail side they are responsible for stocking and merchandising, cleaning and maintenance of the retail and front desk environment, and inventory management. Ambassadors an in-depth understanding of Mind Body Registration, operational structure and service offerings within ZerOne.

Duties and Responsibilities

• Serve as ambassadors to ZerOne with a comprehensive understanding of both Hockeyology and Athleticare.
• Demonstrate exceptional interpersonal and communication skills with a strong emphasis on customer service.
• Work effectively within retail, front desk, and other service departments, displaying flexibility to tackle additional support tasks.
• Stock and merchandise retail products, ensuring attractive presentation and organization.
• Maintain cleanliness and upkeep of the retail and front desk environment.
• Manage inventory levels and assist with inventory management processes.
• Possess knowledge of Mind Body Registration system and operational structure of Hockeyology.
• Familiarize themselves with the offerings and services available at Athleticare.
• Act as greeters at the front of Hockeyology, directing traffic and serving as gatekeepers of the entrance.

Qualification for Full-time Positions

• 3 years minimum of retail experience, or 3-4 years of equivalent customer service experience and/or hospitality experience
• High school diploma or equivalent GED

Assets for Full and Part-time Positions

• Receive satisfaction from achieving sales
• Passionate about new technology
• Experience in retail customer service or hospitality
• Speaks a second language. We welcome any second language.

Soft Skills
Skill sets specific to working within ZerOne Hockeyology:

• Detail oriented and comfortable working in a fast-paced retail and service environment
• Exceptional verbal and customer service skills
• Superior organization skills and dedication to working in a team environment

Skill sets ZerOne looks for in all of its future employees:

• Strong and efficient communication and delineation skills.
• Ability to work effectively on a team.
• Quick and effective problem-solving.
• Critical thinking, the ability to analyze information objectively.
• Adaptability in a fast paced and changing environment.
• Strong time management.
• Leadership and the ability to be led.
• Self motivated and self starters with a strong creative drive.

Terms of Works
ZerOne believes in fair and competitive compensation rates for all of its employees. Please let us know within your application if you are applying for the full or part time position.

Full-time Positions

• Full time staff are covered by ZerOne’s benefits program
• Salaried pay rate ranges from $30,000-$40,000.
• Schedules may vary, the facility is open 7 days a week, 8 hour shifts.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 1st floor, in the ZerOne Hockeyology facility.

Part-time Positions

• Pay rate: $13.00 – $18.00 per hour under the age of 18.
• Pay rate: $15.50 – $22.00 per hour aged 18 and over.
• Schedules may vary, the facility is open 7 days a week, 5 hours minimum a week required.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 1st floor, in the ZerOne Hockeyology facility.

Medical Office Assistant

ZerOne Athleticare, is a premier healthcare provider committed to excellence in Athlete wellness and injury prevention. As we expand our cutting-edge facility and services, we are seeking skilled Medical Office Assistants to contribute to the delivery of top-tier care to our clients, and grow our amazing team of professionals. If you are looking for a fulfilling career in a state-of-the-art environment dedicated to fostering health and athletic performance, we invite you to apply for one of our full or part time Athleticare Medical Office Assistant positions.

Job Overview

The Medical Office Assistant is a specialized clerk who is trained to handle administration and task management in an interprofessional, collaborative health care environment.

Duties and Responsibilities

• Efficiently use the Electronic Medical Record (EMR) and other health software to maintain patient records (CHR within Athleticare)
• Greeting patients, booking appointments, and communicating messages
• Taking patients into exam rooms
• Taking temperatures/height/weight/blood pressures
• Stocking rooms with appropriate medical instruments
• Preparing forms
• Call patients from time to time to explain instructions
• Booking appointments (e.g. ultrasounds etc)
• Opening and sorting mail
• Taking messages
• Handling in/out baskets and sorting papers
• Act as liaison between physician and front desk for messages to be given to patients
• Checking supplies and stocking rooms
• Help maintain cleanliness of clinic

Accountabilities
Athleticare Medical Office Assistants staff will report and be accountable to the clinic Office Manager for supervision of tasks, direction of day-to-day tasks, and any and all scheduling.

Qualifications

• Certificate for Medical Office Assistant (or equivalent) is an asset
• 2-3 years of experience within a clinical setting as an MOA, experience as a receptionist in the same setting would also be considered.
• Bachelor’s Degree or Diploma would be considered an asset
• Experience as Healthcare Aide would be considered, with 3-5 years of experience in a clinical or hospital setting.
• Experience using an EMR would be considered an asset

Soft Skills
Skill sets specific to working within ZerOne Athleticare:

• Strong Microsoft Office Suite skills (Outlook, Excel, and Word)
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional verbal and written communication skills
• Superior organization skills and dedication to completing projects in a timely manner

Skill sets ZerOne looks for in all of its future employees:

• Strong and efficient communication and delineation skills.
• Ability to work effectively on a team.
• Quick and effective problem-solving.
• Critical thinking, the ability to analyze information objectively.
• Adaptability in a fast paced and changing environment.
• Strong time management.
• Leadership and the ability to be led.
• Self motivated and self starters with a strong creative drive.

Terms of Work
ZerOne believes in fair and competitive compensation rates for all of its employees:

Please let us know within your application if you are applying for the full or part time position as a Certified MOA, LPN or with no formal certification.

Full-time Positions:

• Full time staff are covered by ZerOne’s benefits program
• Salaried pay rate ranges from $35,000-$50,000.
• variable shifts are available.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 2nd floor, in the ZerOne Athleticare Clinic.

Part-time Positions:

• Hourly pay rate ranges from $17.50 – $27.00/hour.
• variable shifts are available.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 2nd floor, in the ZerOne Athleticare Clinic.

Athleticare Receptionist

ZerOne Athleticare, is a premier healthcare provider committed to excellence in Athlete wellness and injury prevention. As we expand our cutting-edge facility and services, we are seeking skilled Receptionists to contribute to the delivery of top-tier care to our clients, and grow our amazing team of professionals. If you are looking for a fulfilling career in a state-of-the-art environment dedicated to fostering health and athletic performance, we invite you to apply for one of our full or part time Athleticare Reception positions.

Job Overview

Receptionists provide a vital link between patients and the health care team. The receptionists welcome patients, handle patient inquiries and maintain the clinic’s appointments/workflow and enable a safe and friendly environment for all clients and staff.

Duties and Responsibilities

• Answering incoming calls on a multi-line switchboard, directing calls as needed
• Checking in patients and handling patient inquiries
• Booking appointments, in collaboration with MOA’s and Office Manager
• Communicating messages between patients and staff, and amongst staff
• Manage the incoming and outgoing mail as/if required
• Assure and maintain an environment conducive to efficient workflow (filing, organizing, cleaning, etc.)
• Help maintain cleanliness of clinic
• Organization of paper and electronic files as needed

Accountabilities/Reporting
Athleticare reception staff will report and be accountable to the clinic Office Manager for supervision of tasks, direction of day-to-day tasks, and any and all scheduling.

Qualifications

• High school diploma or higher education or equivalent experience in the field of administration
• 1 years’ experience in an administrative or receptionist role
• Experience working in accounting or an accounting firm is considered an asset
• Experience within a clinic environment would be considered an asset
• Bachelor’s Degree or a Diploma would be considered an asset
• Experience using an EMR would be considered an asset

Soft Skills
Skill sets specific to working within ZerOne Athleticare:

• Strong Microsoft Office Suite skills (Outlook, Excel, and Word)
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional verbal and written communication skills
• Superior organization skills and dedication to completing projects in a timely manner

Skill sets ZerOne looks for in all of its future employees:

• Strong and efficient communication and delineation skills.
• Ability to work effectively on a team.
• Quick and effective problem-solving.
• Critical thinking, the ability to analyze information objectively.
• Adaptability in a fast paced and changing environment.
• Strong time management.
• Leadership and the ability to be led.
• Self motivated and self starters with a strong creative drive.

Terms of work
ZerOne believes in fair and competitive compensation rates for all of its employees. Please let us know within your application if you are applying for the full or part time position.

Full-time Positions:

• Full time staff are covered by ZerOne’s benefits program
• Salaried pay rate ranges from $30,000-$40,000.
• variable shifts are available.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 2nd floor, in the ZerOne Athleticare Clinic.

Part-time Positions:

• Hourly pay rate ranges from $15.50 – $22.00/hour.
• variable shifts are available.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 2nd floor, in the ZerOne Athleticare Clinic.

Assistant Hockeyologists

(Assistant Instructors)

Are you an aspiring hockey player, instructor, or coach who is looking for a great place to work?

ZerOne Hockeyology is looking to hire Assistant Instructors (Assistant Hockeyologists) on a part-time basis within our brand new state of the art facility. We are looking to hire talented players, coaches, and instructors from many different disciplines and backgrounds, goaltending, strength and conditioning, skating, stick and puck drills and many more! Please let us know within your application your area of expertise.

Job Overview

Assistant Hockeyologists are junior coaches and helpers that have an interest in supporting the team ZerOne and growing into lead roles. We expect our Assistant Hockeyologists to be polished,and have a wealth of experience playing hockey. ZerOne’s Assistant Hockeyologist are the embodiment of our character, corporate culture, and unlimited potential which we seek to grow in all our clients and staff.

Duties and Responsibilities

• Enable Lead Hockeyologists in running drills, on and off ice activities, and supporting players
• Aid in the development of fundamental skills such as skating, passing, shooting, and puck control
• Provide feedback and encouragement to players during and throughout sessions
• Assist in setting up and maintaining equipment needed for all training activities
• Supervise players during drills and scrimmages to aid Lead Hockeyologists on all player assessments and to ensure safety and adherence to rules at all times
• Work closely with the Lead Hockeyolgists to facilitate team training sessions, develop strategic game plans, and provide individualized data driven player feedback.
• Assist in organizing team events, managing equipment, and ensuring a safe and supportive environment for players.
• Fostering player development both on and off the ice. Collaborating with other staff members, help coordinate logistics, while also actively engaging with players to promote teamwork, discipline, and sportsmanship.
• Demonstrate commitment to excellence and a passion for the sport, embody the values of ZerOne and play a key role in shaping the future of our hockey programs
• Embody and ambassador ZerOne Brand within the facility and their own networks

Accountabilities/Reports
Assistant Instructors will report to their designated Lead Instructors at all times, as well as Department Heads when required to. Assistant Hockeyologists will be designated to a team during their training period.

Qualifications

• Hockey experience as a player
• A minimum of 6 months’ experience as an assistant hockey instructor or coach
• Leadership experience on a team as a player, Hockey or other sports applicable
• 2-3 letters of reference from coaches or employers

Soft Skills
Skill sets specific to working within ZerOne Hockeyology coaching team:

• Ability to effectively convey instructions, strategies, and feedback to players of varying skill levels.
• Lead by example, demonstrating professionalism, dedication, and sportsmanship.
• Readiness to adapt to changing circumstances, such as injuries, schedule changes, or unexpected developments.
• Encourage camaraderie and mutual respect among players to maximize teamwork on and off the ice.
• Serve as a role model for resilience and determination, inspiring players to persevere through adversity.

Skill sets ZerOne looks for in all of its future employees:

• Strong and efficient communication and delineation skills.
• Ability to work effectively on a team.
• Quick and effective problem-solving.
• Critical thinking, the ability to analyze information objectively.
• Adaptability in a fast paced and changing environment.
• Strong time management.
• Leadership and the ability to be led.
• Self motivated and self starters with a strong creative drive.

Please indicate whether you bring additional education and/or have an area of interest in skills,
skating, position-specific coaching or other.

Terms of Works
ZerOne believes in fair and competitive compensation rates for all of its employees:

• Pay rate: $13.00 – $18.00 per hour for Assistant Hockeyologists under the age of 18.
• Pay rate: $15.50 – $22.00 per hour for Assistant Hockeyologists aged 18 and over.
• Schedules may vary, the facility is open 7 days a week, 5 hours minimum a week required.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 1st floor, in the ZerOne Hockeyology facility and WEM Ice Palace.

Lead Hockeyologists

(Lead Instructors)

Are you an aspiring hockey instructor or coach who is looking for a great place to work?

ZerOne Hockeyology is looking to hire Lead Instructors (Lead Hockeyologists) on a full-time/part-time basis within our brand new state of the art facility. We are looking to hire talented coaches and instructors from many different disciplines and backgrounds, goaltending, strength and conditioning, skating, stick and puck drills and many more! Please let us know within your application your area of expertise.

Job Overview

Lead Hockeyologists will be required to cover a full complement of disciplines. As a Lead Hockeyologist, you’ll lead instructional sessions, help design training programs, and provide personalized feedback to players. With a focus on fostering teamwork and personal growth, you’ll collaborate with other coaches and stay updated on industry best practices.

Duties and Responsibilities

• Lead and supervise a team of assistant instructors during training sessions within the facility and the Ice Palace
• Conduct on-ice and off-ice training sessions, drills, and scrimmages for players
• Provide instruction and feedback to players to enhance their hockey skills and knowledge of the game, taking athletes from 0 to 1
• Create a positive and inclusive learning environment that promotes teamwork, sportsmanship, and personal growth
• Provide data driven results to player development, in a report card model, and other gamification models
• Understand and promote ZerOne service offerings, and act as Brand ambassadors well at the facility but also within their personal networks
• Ensure the safety of players during all activities and enforce camp rules and regulations
• Serve as a mentor and role model for players, demonstrating professionalism, integrity, and a passion for the sport of hockey

Accountabilities/Reports
Lead Hockeyologists will report to the ZerOne Hockeyology Department Heads. The Department Head that each Lead Hockeyologist reports to will be determined by their speciality/discipline.

Lead Hockeyologists will be responsible for managing and delegating duties to their designated team of assistant instructors, of which will be established by the Department Heads.

Qualifications

• Coach Certification through Hockey Canada or Skate Canada
• A minimum of three years’ experience as a hockey instructor or coach
• Leadership experience on a team either as a player or coach
• 3 letters of reference from coworkers or clients in the hockey industry

Upon successful completion of the interview process, you will be asked to provide a copy of your current Criminal Record Check, Vulnerable Sector and First Aid Certification.

Soft Skills
Skill sets specific to working within the ZerOne Hockeyology coaching team:

• Ability to effectively convey instructions, strategies, and feedback to players of varying skill levels.
• Lead by example, demonstrating professionalism, dedication, and sportsmanship.
• Readiness to adapt to changing circumstances, such as injuries, schedule changes, or unexpected developments.
• Encourage camaraderie and mutual respect among players to maximize teamwork on and off the ice.
• Serve as a role model for resilience and determination, inspiring players to persevere through adversity.

Skill sets ZerOne looks for in all of its future employees:

Strong and efficient communication and delineation skills.

• Ability to work effectively on a team.
• Quick and effective problem-solving.
• Critical thinking, the ability to analyze information objectively.
• Adaptability in a fast paced and changing environment.
• Strong time management.
• Leadership and the ability to be led.
• Self motivated and self starters with a strong creative drive.

Terms of Works
ZerOne believes in fair and competitive compensation rates for all of its employees. Please let us know within your application if you are applying for the full or part time position.

Full-time Positions:

• Full time staff are covered by ZerOne’s benefits program
• Salaried pay rate ranges from $40,000-$60,000.
• Schedules may vary, the facility is open 7 days a week, 8 hour shifts.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 1st floor, in the ZerOne Hockeyology facility.

Part-time Positions:

• Hourly pay rate will be determined by Coach or Instructor experience and qualifications given in application/interview.
• Schedules may vary, the facility is open 7 days a week, 5 hours minimum a week required.
• Work will be located on-site at West Edmonton Mall Phase 1 on the 1st floor, in the ZerOne Hockeyology facility and WEM Ice Palace.